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As you consider making the switch to solar energy for your home or business in New York City, choosing the right solar panel installer is a crucial step. With so many solar companies and options out there, how can you know you’re making the best choice? Asking the right questions will not only help you decide who you want to choose but also what solar services fit you best. This is especially helpful if you are brand new to solar panels and installations and aren’t really sure what you need to be looking for. Here are ten essential questions to ask before hiring a solar panel company, along with why each question matters and what you should look for in their answers.
1. What is Your Experience and Track Record with Solar Installations?
Why it Matters: Experience counts when it comes to solar installations. A solar installer with a solid track record is more likely to handle your project with care and expertise backed by years of knowledge. (This isn’t to say a new solar panel installer can’t be reliable, but you’d want to be sure you received affirmation from them elsewhere, let’s say in one of the other questions.)
What to Look For: Ask about the number of installations they’ve completed throughout NYC and in which areas. Look for evidence of their expertise, such as certifications, partnerships with major solar panel manufacturers, and positive customer reviews. Also, ask about whether they complete predominately residential or commercial installations. If a company favors residential services over commercial and vice versa, you’ll know which is better depending on what services you seek.
2. Can You Provide References or Case Studies from Past Projects?
Why it Matters: References and case studies can give you unbiased insight into the company’s work and customer satisfaction. They also help you gauge how well the company communicates and addresses any issues.
What to Look For: Request specific references from projects similar to yours. A reputable solar installer should be happy to provide these. Pay attention to feedback about their professionalism, timeline, and overall quality of the installation.
3. What Types of Solar Panels and Equipment Do You Use?
Why it Matters: The type of solar panels and equipment used can affect basically everything in your solar panel system. Understanding your options helps you make an informed decision about your investment.
What to Look For: Ask about the brands and models of solar panels and inverters they use. Look for high-quality, reliable brands with good warranties. The solar panel installer should be transparent about why they recommend certain products over others.
4. Do You Offer a Detailed Written Estimate and Contract?
Why it Matters: A detailed estimate and contract protect you by outlining the scope of work, costs, and timelines, and is imperative to have. It also helps prevent any misunderstandings down the road. If a solar company does not offer this, or try to accommodate you, it is a big red flag.
What to Look For: Be sure the estimate covers all aspects of the installation, including labor, materials, and any additional fees. The contract should clearly state the terms of service, warranty details, and your rights as a customer. You should not have any surprise fees at the end of your consultation or installation.
5. What is the Expected Timeline for My Installation?
Why it Matters: Knowing the timeline helps you plan accordingly and manage your expectations. Delays can of course affect your life, and undisclosed delays may be even more damaging.
What to Look For: The installer should provide a realistic timeline from the initial consultation to the final installation. They should also explain any factors that could affect the schedule, such as permits or weather conditions. This timeline should be transparent, honest, and realistic while still aiming to meet your needs. Don’t be afraid to tell them what you expect and what you can handle time-wise.
6. What Types of Warranties Do You Offer?
Why it Matters: Warranties are a very important requirement for solar services. They both protect your investment and provide peace of mind.
What to Look For: Ask about the warranties on both the solar panels and the installation work. A good installer should offer a detailed warranty that covers both parts and labor.
7. How Do You Handle Permits and Local Regulations?
Why it Matters: Navigating permits and local regulations is essential for a smooth installation without delays. An experienced solar panel installer should handle this as soon as possible to avoid delays or complications.
What to Look For: The installer should be knowledgeable about NYC’s permitting process and local regulations. They should handle all necessary paperwork for you so your installation complies with city codes and standards. They should also communicate with you about what permitting they have covered and inform you of approvals (or denials).
8. What Financing Options Are Available?
Why it Matters: Solar installations are a big investment, and understanding your financing options can make the process much more manageable. It’s important to explore all available financial incentives and payment plans.
What to Look For: Ask about different financing options, such as solar loans, leases, or power purchase agreements (PPAs). The installer should provide knowledgeable, detailed information on available rebates, tax credits, and incentives. They should be patient with you and be willing to answer any and all questions or concerns. A good solar panel installer will understand this is a big step and should try to make you comfortable.
9. How Will You Make Sure My System Performs Well?
Why it Matters: The efficiency of your solar system affects your energy savings and overall satisfaction. The installer should have a plan for optimizing performance and addressing any issues. You do not want to be burdened with solar panels breaking down, especially during winter.
What to Look For: Ask about the steps the installer will take so your system operates at its highest level. This includes design, installation techniques, and monitoring options. They should also explain how they handle performance issues and system adjustments. You should also ask if they provide repairs and emergency repairs.
10. What Is Your Process for Handling Issues or Complaints?
Why it Matters: Knowing how an installer handles problems or complaints can give you confidence in their customer service and support. A responsive and responsible company will address any concerns quickly, genuinely, and professionally.
What to Look For: Ask about their process for managing issues or complaints. They should have a clear protocol for addressing problems, providing solutions, and maintaining customer satisfaction. Look for reviews or feedback from past clients to gauge their responsiveness and reliability.
Stay Informed and Stay Safe!
Choosing the right solar panel installer in New York is so much more than just comparing prices. By asking these ten important questions, you can gain a deeper understanding of each installer’s qualifications, service quality, and overall client approach. We encourage you to write these questions down and bring them to your consultation or have this blog ready on your phone or tablet to help you in the decision process.
At Solar Pro, we’re committed to being transparent and honest with all our customers, as well as providing high-quality services. (And, we can answer all ten questions with ease, of course!) If you need solar energy for your home or business, contact us today to learn more about our services and how we will be your partners in the process to help you make the most of it. And remember, a well-informed choice is the key to a successful solar investment.